Support

Need a hand with FocusWorld? Start with the questions below, or email us. We usually reply within 2 business days.

How does FocusWorld work?

Pick a focus mode and put your phone down. Your offline minutes hatch eggs, and out come characters that live in your growing world. The more you focus, the more your world grows.

Do I need an account?

No. There is no sign-up and no login. Everything is stored on your device, and syncs privately through your own iCloud if you have it enabled.

How does blocking apps for focus work?

FocusWorld uses Apple's built-in Screen Time / Family Controls. You choose which apps to limit during a focus session; that choice stays on your device and is managed by iOS.

How do coins work? Is there gambling?

You earn coins by being offline, or you can buy them at a fixed rate. You spend them to unlock characters you can see in advance. No loot boxes and no gambling. Eggs are a surprise and are never sold.

How do I manage or cancel FocusWorld Plus?

FocusWorld Plus is an App Store subscription. Manage or cancel it any time in Settings → your name → Subscriptions on your iPhone. A free trial, where offered, must be cancelled at least 24 hours before it ends to avoid being charged.

I restored my phone / got a new one: where is my world?

If iCloud was enabled, your progress follows your Apple Account. Make sure you are signed in to the same Apple Account and that iCloud is on for FocusWorld.

Is it safe for kids?

Yes. FocusWorld is rated for all ages, collects no personal data, and protects purchases with a monthly spending limit, Ask to Buy, and a parental gate.

How do I delete my data?

Delete the app to remove its on-device data. To remove any iCloud copy, go to Settings → your name → iCloud → Manage Storage. We hold no data of yours on any server, apart from a temporary Focus Together session, which deletes itself when the session ends.

Still stuck?

Email fmetalsi@icloud.com with your iOS version and a short description (a screenshot helps). We will get back to you.